This is a story of girl meets PhotoBiz
There is a rumor going around that I get good customer service because I have a loud mouth and an outlet. I will say that isn’t true.
- Reason 1: I make my hubby/business partner check out companies first because even fewer people know him than know me.
- Reason 2: I wait until a ways into the conversation to let companies know I have a big mouth and an outlet.
- Reason 3: If you do actually know who I am you know I don’t usually name names when I am complaining about companies (unless it’s AT&T against whom I have a personal vendetta).
That said I have had less than satisfactory results from some of my vendors, so I recently went shopping for new ones. Specifically web related. I wanted a website with hosting and customer service, that had html and mobile mirror sites. I wanted a template that a moron could set up. I wanted customer service. I wanted to integrate it with the client access and contact forms I have through Táve. I wanted custom colors.
I also wanted a new album proofing system that would better match my website, and still allow client comments, AND wouldn’t cost me an arm and a leg.
I was also considering going from online hosting with fulfillment to self fulfillment. Sure it takes more time, but there are specific products and packages that I want to offer that I couldn’t with the current company.
Enter PhotoBiz. I initially went to them for their html and mobile site options, but I also found that I could completely change to a new flash template whenever I want with a few mouse clicks. I found that I can customize the shopping cart to offer exactly the products and options I want to. I found that the website links open in lightboxes over the main page so the client feels like they never left my site. To top it off they called me to see how it was going. When I needed help I submitted a support ticket and they called me within an hour. A big change from my old company who has a bad rep for service and ridiculed us for wanting to view a website on mobile. Apparently that’s not how they do it in Texas.
Back Home
2 Comments at "A Website Change is Doing Me Good"
My wife has all of her eggs at one In Vitro clinic. But they don’t offer what PhotoBiz does, so maybe we’ll have to switch.
Photobiz saved my sanity! I cannot say enough wonderful things about them.
After trying for 8 months, let me say it again, EIGHT months, to get a request to launch complete with another web hosting service for photographers (How can they stay in business? I know the how of it now, but that is a story for another day.) I just decided to suck up the loss and move on.
I read about Photobiz… with real phone numbers for customer service, beautiful templates that you can switch between with the click of a button, easy to use proofing and cart, flash and HTML, the list goes on, and it is all good.
Been with them almost a year, love, love, love them!
Comment Now!